07-20-2016, 05:59 PM
Catt Wrote:Sounds like good customer service to me.Are you going to attempt a repair?
I'll second that comment.
Fixing the problem straight away, no hesitation, sending a new part via express. Excellent customer service. For the cost of a set of points and an express box she has retained a customer and prevented bad word of mouth or in this case bad word on the web, which can be far worse.
It would have been better if the problem had never occurred, but it has so, it needs fixing.
Good job Micro Engineering, now just investigate why it happened in the first place.
Mark
Fake It till you Make It, then Fake It some More