12-20-2010, 10:25 PM
Gary, that is a bummer but they should make it right, no additional cost to you. Be Firm.
I had a similar situation last week. I ordered 2 25 yard bolts of fabric for a skirt for my layout. I paid for 2 25 yard bolts of fabric. when I received 2 15 yard bolts I was very unhappy, made a call, and they offered to pick it up and give me full credit. Under the description in tiny fine print in the online catalog it says 15 yards, but the big bold print and my invoice said 25 yard bolts, so I told them I felt it was deceptive advertising, and I wanted the other 20 yards. and low and behold, Saturday I recieved 2 more 15 yard bolts at no charge, so now I have 60 yards., which I can use for sure.
Most places strive to make it right. sometimes it just takes a big hammer to get there attention.
Charlie
I had a similar situation last week. I ordered 2 25 yard bolts of fabric for a skirt for my layout. I paid for 2 25 yard bolts of fabric. when I received 2 15 yard bolts I was very unhappy, made a call, and they offered to pick it up and give me full credit. Under the description in tiny fine print in the online catalog it says 15 yards, but the big bold print and my invoice said 25 yard bolts, so I told them I felt it was deceptive advertising, and I wanted the other 20 yards. and low and behold, Saturday I recieved 2 more 15 yard bolts at no charge, so now I have 60 yards., which I can use for sure.
Most places strive to make it right. sometimes it just takes a big hammer to get there attention.
Charlie