01-25-2011, 08:13 PM
I bought some Branchline sleeper kits that were on a closeout sale and there was a missing roof in one box, missing windows in another, and one other little small part in another (they still were unopened). I emailed Branchline and asked what the parts would cost. they shipped them immediatly at no charge so they too make things right. I would have been happy to pay. Then I opened the 4th kit and it was missing one step. I just ordered a set of four for 2 bucks from a hobby shop. It would have been cheeky to expect them to supply the step. BLI and MRC are great too with repairs/problems.
Charlie
Charlie