12-22-2020, 01:42 PM
(This post was last modified: 12-22-2020, 01:46 PM by Russ Bellinis.)
My biggest issue right now has to do with my firewall. My wife & I bought the Best Buy Total Protection Package two years ago. It defaults to automatic renewel. It did the automatic renewel last fall, and my bank sent me a notice that they consider automatic renewel to be fraud, and so don't allow automatice renewels. If I want to renew, contact my vendor and renew manually. I wanted the Total Protection Package so I called Best Buy and renewed it. I also went through the multiple steps to turn off the automatice renewel for next year. Everything was fine EXCEPT my bank changed their minds and went ahead a processed the automatic renewel, now I have been billed twice for the same item. So I called Best Buy and asked them to refund one of the renewels. Best Buy recognised what happened, and took care of the problem, but now I am getting pop ups everytime I turn on my computer telling me that my Webroot firewall & antivirus software is expired and they will give me a deal to renew right now! I checked with Best Buy and my package including Webroot is good until next Sept. The problem is that the second Webroot which was cancelled when Best Buy cancelled the second Total Protection Package is cancelled and that is triggering the pop ups. The fix is easy, right. I just contact Webroot and have the problem corrected. WRONG!
I contacted Webroot, & they said that since their software is part of the Best Buy Total Protection Package purchased through Best Buy, I need to contact Best Buy. I contacted Best Buy. They said they had no control over Webroot's pop ups! I guess I live with shutting off the Webroot pop up until next September.
The package is worth it because we buy most of our technology from Best Buy and have any problems handled by the Geek Squad. My wife bought a new Del lap top computer last June. The fan bearing started screaming whenever the computer was on in September. We took it to Best Buy, but their package is for software problems only, hardware is handled by the manufacturer. We sent the lap top into Dell. After it was in for a month, they notified us that the part was on back order. After 2 months, my wife complained that she needed her computer for business, and if they can't get the part needed to please replace the computer. Then they told us that the computer had malware on it and they would need to reformat it to get rid of the Malware. Would we give them permission to reformat with the knowledge that all files would be lost forever! My wife told them NO WAY would she give permission for them to reformat a laptop that was sent in for a noisy fan bearing. If they reformatted and lost her files, expect a lawsuit! Two weeks later she received a new lap top with all of he files on it, but the software that ran them was not installed. We sent the laptop into Best Buy because they had installed the Microsoft Office software and they could get permission from Microsoft to install the same software on the new computer since the other one failed in less than 6 months without us having to buy the software all over again. Finally after 3 months, she now has a lap top with her software and files restored! We won't buy another Dell product.
If anyone wonders what the advantage of the tech support package is. It costs $200.00 per year. It protects up to 10 devices and provides antivirus & firewall protection for those 10 devices. It is also considered Best Buy membership which gives discounts on anything we purchase at Best Buy. Installing the software on my wifes new computer would have cost us @ $80-$100.00 without the package, so we saved that cost. I bought a new sterio for my car with back up camera. I got a discount on that + free installation. I don't remember the discount on the sterio, but installation would have been $130.00 with out the protection package, so we have saved over $230.00 so far this year.
This has been kind of long, so I close it for now.
I contacted Webroot, & they said that since their software is part of the Best Buy Total Protection Package purchased through Best Buy, I need to contact Best Buy. I contacted Best Buy. They said they had no control over Webroot's pop ups! I guess I live with shutting off the Webroot pop up until next September.
The package is worth it because we buy most of our technology from Best Buy and have any problems handled by the Geek Squad. My wife bought a new Del lap top computer last June. The fan bearing started screaming whenever the computer was on in September. We took it to Best Buy, but their package is for software problems only, hardware is handled by the manufacturer. We sent the lap top into Dell. After it was in for a month, they notified us that the part was on back order. After 2 months, my wife complained that she needed her computer for business, and if they can't get the part needed to please replace the computer. Then they told us that the computer had malware on it and they would need to reformat it to get rid of the Malware. Would we give them permission to reformat with the knowledge that all files would be lost forever! My wife told them NO WAY would she give permission for them to reformat a laptop that was sent in for a noisy fan bearing. If they reformatted and lost her files, expect a lawsuit! Two weeks later she received a new lap top with all of he files on it, but the software that ran them was not installed. We sent the laptop into Best Buy because they had installed the Microsoft Office software and they could get permission from Microsoft to install the same software on the new computer since the other one failed in less than 6 months without us having to buy the software all over again. Finally after 3 months, she now has a lap top with her software and files restored! We won't buy another Dell product.
If anyone wonders what the advantage of the tech support package is. It costs $200.00 per year. It protects up to 10 devices and provides antivirus & firewall protection for those 10 devices. It is also considered Best Buy membership which gives discounts on anything we purchase at Best Buy. Installing the software on my wifes new computer would have cost us @ $80-$100.00 without the package, so we saved that cost. I bought a new sterio for my car with back up camera. I got a discount on that + free installation. I don't remember the discount on the sterio, but installation would have been $130.00 with out the protection package, so we have saved over $230.00 so far this year.
This has been kind of long, so I close it for now.